Do You Want To Grow Faster?
BPO360 is the perfect solution for your customer’s chats, emails, phone calls, etc…
"We have significantly raised all of our KPIs, and customer satisfaction is at an all-time high!"
Diane, Head of CS
TECHNICAL SUPPORT OUTSOURCING
You can outsource your technical services like:
Helpdesk services
Microsoft Infrastructure Support
Business IT Services
Cloud Services
Virtualization
Microsoft Azure Support
NON-TECHNICAL SUPPORT OUTSOURCING
You can outsource your Non-Technical services like:
Back Office Support
Social Media Support
Live Chat Support Outsourcing
Email Support
Call Center Outsourcing
ECommerce Support
TECHNICAL SUPPORT OUTSOURCING
You can outsource your technical services like:
Helpdesk services
Microsoft Infrastructure Support
Business IT Services
Cloud Services
Virtualization
Microsoft Azure Support
NON-TECHNICAL SUPPORT OUTSOURCING
You can outsource your Non-Technical services like:
Back Office Support
Social Media Support
Live Chat Support Outsourcing
Email Support
Call Center Outsourcing
ECommerce Support
Quality Standards
When you outsource customer service to an external service provider, you put a vital business function in their hands. Because you cannot watch them as closely, having performance metrics can keep this function operating smoothly. Always have a way to monitor the service and intervene if the outsource does not meet quality metrics.
Increased Monitoring
Third-party call centers have the tools, processes, and teams in place to record all calls, review performance, and make adjustments as needed. Their daily, weekly, and monthly reporting are typically up to the task of ensuring quality at every step.
“Hi! I’m Daria, a Partner at BPO360°. In 2025, BPO360° will be ten years old. It’s hard to believe that it all became a reality. “
Safe and Trustworthy customer service outsourcing from BPO360
You can raise your level of client satisfaction by utilising your dedicated support staff.
What is BPO360°
BPO 360° is a global outsourced customer service provider based in London. We have 7 years of experience delivering over 140 companies worldwide with excellent 24/7 third-party customer service in 3 languages.
Our support specialists respond to a variety of questions from end users promptly and efficiently by taking care of all potential points of contact that could be quickly added to our custom-built system at our client’s request.
We are very pleased to be professional, customer-focused, and responsive. We work hard to assist our clients in succeeding as quickly as possible because we know that every request requires a prompt answer.
Every successful business relies on excellent customer support.
More people look for options for outside help each year, for instance, outsourced phone support. So why? What are the advantages of working with a business like BPO360 that outsources customer service?
● Outsourcing customer service is more affordable than using an internal solution.
The cost of hiring support staff and creating a top-notch support plan for your business model is expensive. It is considered preferable to concentrate on your business objectives while allowing the outsourced customer care team to manage your users at a reduced cost.
It provides wider coverage.
All of your preferred communication channels, including phone calls, chats, and emails, are covered by BPO360. We are also fully linked with the most popular phone and chat systems, which makes our services convenient and flexible enough to satisfy all of your business needs.
We handle support consultants' needs.
BPO360 also manages their onboarding and training and employs the support consultants most suited to your particular need (using the knowledge base we can help generate from our clients as needed). Customers can participate in this process to the extent that they desire.
We strive to respond as quickly as possible.
We answer your clients' queries as early as we can to ensure a great UX.
Keep all your conversations secure
BPO360 is a certified service provider, so you don't need to worry about the security of your data.
What does BPO360 have to offer in terms of the greatest customer service outsourcing options?
- 24/7 coverage
- Dedicated or shared support
- Expert consultants
- Reliable service
- Constant analysis of your business
- Best performance
- Brand development expertise
FAQ's
Contact us and ask anything for the quickest response to any question.
Customer support is a set of services created to provide assistance and responses to customers when they are buying and utilising a product.
To outsource your customer support, email us at info@bpo360.co.uk, and we’ll answer all of your queries and give you the assistance you need.
Outsourcing customer service is a great approach to building a team that will provide a great user experience and top-notch care without having to set up the team and teach them about the product. BPO360 will handle that.
Everything depends on team size, language proficiency, operating hours, and whether you desire a dedicated or shared team of consultants. Contact us for further information about costs.
By outsourcing help and business support, you can grow your brand and reach new heights without having to worry about hiring and training support specialists. Additionally, outsourcing customer service is significantly less expensive than hiring an internal team from scratch.
